HCS provides it's Clients with Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) services from both Onshore and Offshore locations to meet specific Clients needs. HCS is a value added service provider to various levels of global, state and local Government, Business & Industry requiring key areas of professional assistance & support.
HCS is adept in providing solutions that encompass Information Technology, Business Process Outsourcing & Customer Care services to support business transactions. HCS can offer your business superior quality call center management at major cost savings through our world-class service center in the heart of India. Our versatile end-to-end capabilities include:
Contact Center Management
We provide a total solution for customer's sales and service needs. Based on proven and innovative automatic call distribution (ACD) technology, we are able to offer call routing and resource selection capabilities designed to help agents handle calls more effectively and to boost the overall level of the call center's productivity. Our expertise is in inbound and outbound customer service and sales calls, follow-up and collection calls, lead generation and telemarketing.
World Class Technology
HCS has invested heavily in state of the art Information Technology & Telecommunications infrastructure from the best of the providers available. We select technology components to maintain your service levels for stability, reliability, compatibility, and performance. HCS's IT infrastructure is highly scalable to meet your growing business needs. We have also ensured the extensive measures of physical and logical security deployed that incorporate disaster recovery and contingency planning.
Proven delivery by quality reps
Our employees are chosen for their definite track records in their fields thereby assuring you the best fit at all times. They choose us because of the high value we place on results over theory and the organizational culture we have been able to develop. In the hands of these professionals, knowledge is transformed into practice - whether we are helping you manage your global change initiatives or reducing risks in day-to-day operations.
Business benefits from HCS Approach include:
Cost reduction through economies of scale, cutting-edge technology and the introduction of best practices
Improved efficiency and service quality constituting market leadership to enhance competitive advantage
Enhanced total performance and flexibility through ongoing technology refresh, process reengineering and continuous process improvement
Access to an extended resource pool of high level expertise, knowledge and best practices through synthesis of Indian and global resources and processes
Established operational cost control through process management, measurement and continuous improvement
Call Center/BPO
HCS can provide BPO services for clients around the world through our off-shore facility in India. We have dedicated bandwidth for operation and your back office.
Our Abilities:
Reducing processing costs through continuous process improvements
Maximizing BPO revenues with shortened BPO contract terms
Visibility of ongoing improvements in operational efficiency
Increasing customer satisfaction by realizing business benefits sooner
